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| PLAY TENT PRODUCTS - SAFETY |
| Q. What's so special about these Play Tents? Why are they SAFE? |
| A. We're glad you asked! Pacific Play Tents(PPT) prides themselves on being the
leading manufacturer of safe, durable Play Tents, Play Tunnels, Play Parachutes and more.
While other companies spend money on licensing for "characters" to put on their merchandise
PPT was busy developing a more durable material like their exclusive "G3" patented shock
corded poles and the durable 190T 70 Denier polyester. |
Here are some great facts about these SAFE and FUN Play Tents:
- SAFE: All of the fabric used in these products is 190T 70 Denier Polyester.
- OUTDOORS: These products are made with a WATER REPELLANT material!
(Made with a 250mm Poly Urethane(PU) coating)
- STURDY: The tent poles are all patented "G3" poles. They are made of fiberglass and have a PU coating to make them VIRTUALLY UNBREAKABLE!
- EASY to CLEAN: All of the tent floors are made with 10x10 weave PE(polyethylene) WATERPROOF material.
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| Click here to read more on PACIFIC PLAY TENTS. |
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| ONLINE CATALOG |
| Q. Can I get a catalog of your products? |
| A. Due to the nature of our business, our catalog is web-based and is updated
daily with availability of items and sale changes. |
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| SHIPPING |
| Q. How does shipping work? |
| A. Almost all shipments are sent via UPS and will have tracking numbers for your
convenience. You will be given a choice of shipping delivery days and the prices for each
upon checkout. Prices are based on weight and destination. Our checkout cart bases the
price on the UPS pricing chart and gives you as accurately a price as possible. We try
to keep our shipping prices low so that you don't get charged more just to ship your
order. We also provide you with all the possible shipping methods in order for you
to receive your order as quickly as desired. In the event that UPS will not ship to your location
for whatever reason, we will ship your package via USPS. |
| Q. Where can you ship to? |
| A. We generally ship inside the United States. However, we are currently
offering UPS International shipping and we are constantly working to expand our shipping
options to include more affordable International shipping. |
| NOTE: If you would like to see your ESTIMATED SHIPPING COSTS, please add
your items to your cart and proceed to checkout. Just before you get to the payment page
our Shopping cart will show you what Shipping will cost based on the weight and destination. |
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| PAYMENT |
| Q. What forms of payment do you accept? |
| A. We accept MOST major credit cards, Visa, MasterCard, American Express, Discover and
Diner's Club through Paypal! We prefer to use paypal because of the convenience of their systems
and the trust-level we have knowing your purchases are 100% secure and safe. |
| Q. Do you charge Sales Tax for my State? |
| A. At this time, Sales Tax is ONLY charged to residents of California. |
| Q. Is it safe to use my Credit Card Online? |
| A. Businesses these days ensure the customer through encrypted data known as SSL
which makes purchasing online as safe, if not safer than ordering over the phone.
Data gets encrypted by the website and de-crypted by the transaction system. |
Secure Websites(courtesy of PayPal.com):
Whenever entering sensitive
personal information (such as checking account or credit card numbers) onto any
website, make sure that the website encrypts the information you send to, and
receive from, the site. When you log into your PayPal account, you will always
be on a secure website. You can check if the website you are using has this type
of security in two ways:
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| RETURNS |
| Q. What is your RETURN POLICY? |
We believe in the quality of the products we sell and will therefore
accept any return item in its original condition and packaging within 30 days
for any reason. We will issue a refund or credit covering the value of your returned item, less
shipping and handling charges. A 20% restocking fee may be applied if the return
is made after 30 days or is not in the original packaging. outdoorfuntime.net reserves the
right to refuse merchandise returned in a damaged or obviously used
condition.
If an item is defective in any way, please contact us via
email for an RMA number and return shipping label.
If an order is returned to us marked "Refuse Delivery", we
will charge you for the original shipping charges since they are paid by us when
the order is shipped and are not refundable. |
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| Q. So after 30 days I'm stuck? |
| We realize that items may be defective and have problems later on
down the line, so we try to go beyond our policy by having a great relationship with
the manufacturers. If you have a product that is defective and it is after the 30 days,
please contact the manufacturer, explain what happened and tell them you purchased
their product through Outdoor Funtime. They are extremely helpful and stand behind their
products. You can contact Pacific Play Tents anytime by going to
PacificPlayTents.com |
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| Q. What are the steps involved for returning items? |
STEPS FOR RETURNS:
Step 1 - Email returns@outdoorfuntime.net
and request an RMA # for your order number. Please specify what you are returning and why.
Step 2 - Place item(s) in their original packaging and ship items via USPS, UPS or FEDEX to:
Outdoor Funtime Returns RMA # XXXXX
c/o Lintech Systems
712 Bancroft Road, Suite 703
Walnut Creek, CA 94598
Step 3 - Once we receive your items, we will refund your credit card the amount of
the purchase minus shipping charges. If it has been more than 30 days since the
original purchase date, we will mail you a corporate check. |
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